PRIVACY POLICY

At The Carat Creations, your privacy is of paramount importance. We are deeply committed to protecting your personal information and maintaining transparency regarding how we collect, use, share, disclose and safeguard your data when you engage with our website, use our mobile application, or engage with any of our services or products related to lab-grown diamonds and fine jewelry.

1. Information We Collect
1. Information You Provide

We collect personal data directly from you when you register, make a purchase or return, contact support, Subscribe to our newsletters or marketing communications, Submit inquiries or feedback, Participate in promotions, contests, or surveys, or interact with our services. This may include:

• Full Name, contact number, and email address
• Shipping and billing addresses
• Account credentials (username and password)
• Product Preferences, Purchase History, wishlists, survey responses, and other voluntarily provided information
• Custom design requests or special instructions
• Payment method details (handled by secure third-party processors)
1. Information Collected Automatically

When you access our website or mobile application, we may automatically gather certain technical and usage data, through cookies, web beacons, and similar tracking technologies including:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on site, referring URLs
• Date and time of access, referring URLs
• GeoLocation data (if permission is granted)
• Standard server log data
• Operating system and language preferences
1. Information from Third-Party Sources

We may also receive personal information from trusted external sources, such as:

• Social media platforms (if you choose to link your account via LogIn)
• Public databases and commercially available sources
• Marketing partners, affiliate networks, or analytics providers

2. How We Use Your Information

We use your personal information for purposes including, but not limited to:

• Order Fulfillment : To process transactions, fulfill delivery orders, handle returns and provide order status updates
• Customer Support : To provide responsive customer service and support for your questions, requests, or complaints
• Personalisation : To personalize your shopping experience and product recommendations and remember your preferences
• Marketing : To send transactional notifications, offers, and promotional communications such as emails, SMS, or push notifications (with your consent)
• Operational Improvement : To conduct data analysis, analyze usage patterns, and improve our products, services, and website and develop new features or products
• Fraud Prevention: To prevent fraud and ensure the security of our systems and users and to detect and prevent fraudulent transactions or unauthorized access
• Legal Compliance: To comply with applicable laws, regulations, or legal processes

3. Marketing and Communications

When you provide your email address or mobile number, we may send you marketing messages, including product updates, promotional offers and recommendations, newsletters based on your purchase history and product preferences.

• You may opt out of such communications at any time by using the “unsubscribe” link in our emails or by updating your communication preferences within your account.
• We do not send marketing communications without your prior consent, where required by law.

4. Sharing of Personal Information

We do not sell your personal information. We may, however, disclose it to:

• Service Providers : Trusted third-party service providers for order processing, Payment processors, logistics and Delivery Partners, Web hosting and analytics providers, IT support and data storage vendors, customer support, or marketing platforms

All third-party vendors are bound by strict confidentiality agreements and are only permitted to use your information as necessary to perform their services.

• Legal Disclosures : We may disclose your data to governmental or regulatory bodies, law enforcement agencies, or other third parties: if required by applicable law, legal process, or to protect our legal rights or to comply with a legal obligation, or court order or to enforce our Terms & Conditions or to prevent or investigate fraud or security incidents or to protect our rights, property, or safety, or that of others

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. We deploy industry-standard technical and organizational measures to protect your information, including: SSL encryption for data in transit, Secure servers and firewalls, Access control and authentication protocols and Regular vulnerability assessments and security audits etc.

While we strive to ensure the security of your information, no internet transmission is entirely secure. You are encouraged to take your own precautions, such as using strong passwords and logging out after sessions.

6. Your Rights and Choices

• You have the right to access personal data we hold about you, request for correction or updates, or request for deletion of your personal information by logging into your account.
• You may choose to restrict the collection of certain information; however, doing so may limit your access to some features or services.
• You have the right to object to certain data uses (e.g., direct marketing) and withdraw consent for processing, wherever applicable.
• To exercise your rights, please contact us at [email protected] or log in to your account settings.

7. Cookies and Tracking Technologies

We use cookies, pixels and similar technologies to:

• Enhance website performance and functionality
• Analyze traffic and usage trends
• Deliver personalized content and advertisements
• Saving user preferences

You may manage cookie preferences via your browser settings or device settings. Disabling cookies may affect certain features and functionalities of our website.

8. Data Retention

We retain your personal data only as long as necessary to: Fulfill the purposes outlined in this Privacy Policy or to comply with legal, tax, or regulatory obligations or to resolve disputes or enforce our agreements. After this period, we securely delete or anonymize your data.

9. International Transfers

If you are accessing our services from outside India, please note that your data may be transferred to, stored, and processed in India or other countries. By using our services, you consent to such transfers in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently received data from a child, we will promptly delete it.

11. Policy Updates

This Privacy Policy may be amended periodically to reflect changes in our practices or technology we use or applicable laws. The updated version will be published on this page with the revised effective date. You are encouraged to review it periodically. Continued use of our services constitutes your acceptance of the updated policy.

12.Contact us

For questions or concerns or requests regarding this Privacy Policy or your Personal Data, please contact us at:
Email: [email protected]
Phone: +91 95406 33666