PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. By accessing or using any part of this website or our platform, or by purchasing products through it, you agree to be legally bound by the terms set forth below along with our Privacy Policy, Shipping Policy, and Return & Refund Policy, all of which are incorporated by reference.
These Terms and Conditions govern your access to and use of our website www.thecaratcreations.com, which is owned and operated by The Carat Creations (“we,” “us,” or “our”). This Agreement also governs any purchases you make through the Website, including any products, services, or features we offer, directly or through our affiliates.
Welcome to The Carat Creations. By using the Website, you (“you,” “your,” or “user”) acknowledge that you have read, understood, and agree to be bound by this Agreement, including any additional guidelines, terms, or policies referenced herein or available by hyperlink. If you do not agree to these Terms and Conditions, please refrain from using the Website.
You acknowledge and agree that The Carat Creations reserves the right, at its sole discretion, to modify, amend, or update these Terms and Conditions, along with any related policies (including but not limited to our Privacy Policy, Return & Refund Policy, Shipping Policy, or any promotional guidelines), at any time without prior notice. Such modifications shall become effective immediately upon being posted on our official website www.thecaratcreations.com, unless otherwise specified. It is your sole responsibility to review the Terms and related policies periodically to remain informed of any updates. Your continued access or use of the website and our services after any such modifications shall constitute your binding acceptance of the revised terms. Notice of changes shall be deemed sufficiently given by posting the updated Terms and Policies on our website www.thecaratcreations.com.
These Terms apply to all visitors, users, and customers who access, browse, or make purchases via The Carat Creations website, including those purchasing our loose and certified lab-grown diamonds, customized pieces, fine jewellery, and promotional or corporate gifting orders. Any individual or entity accessing or using the Website represents and warrants that they have the legal capacity to enter into this Agreement on their own behalf or on behalf of any legal entity they represent.
These Terms and Conditions constitute a standalone legal agreement and are independent of any other written contracts or service level agreements you may have with us for the purchase of custom orders for design or bespoke jewelry, bulk or corporate gifting, or other specialized services through collaborations, partnerships, or affiliate relationships. Such arrangements shall be governed by separate written contracts, which shall prevail over these Terms in the event of a conflict.
For purposes of this Agreement:
At The Carat Creations, we strive to ensure that our website remains accessible, secure, and functional at all times. We are committed to maintaining a secure, user-friendly, and reliable online experience. However, we do not guarantee uninterrupted availability. This policy governs your access to and use of our website and outlines your responsibilities regarding account creation and usage.
While we strive to ensure that our website is accessible and operational at all times, we do not guarantee uninterrupted access. Access may be temporarily suspended or restricted due to: Scheduled or emergency maintenance, System upgrades or updates, Technical issues or server downtime or Force majeure or events beyond our control. We will make reasonable efforts to notify users of planned outages and minimize disruptions, but we shall not be liable for any loss, damage, or inconvenience arising from website unavailability.
By accessing or using this Website, you affirm that you are at least 18 years of age or the age of majority in your jurisdiction. If you are under 18, you may only use the Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions. We reserve the right to deny access, cancel orders, refuse service or suspend accounts at our sole discretion especially in cases involving : Misrepresentation of eligibility or Suspicion of fraudulent activity or Breach of any applicable law or these Terms.
To access certain features, such as viewing order history or saving favourites, tracking order, managing wish list, you may be required to register and create an user account. During registration, you must:
You are responsible for maintaining the confidentiality of your account details and all activities under your account. If you suspect unauthorized use or a breach of security, you must notify us immediately via email at [email protected] and, if possible, change your password promptly.
We reserve the right, at our sole discretion, to suspend, restrict, disable or permanently delete your account without prior notice if we determine that you have: Violated any of these Terms and Conditions or Engaged in fraudulent, abusive, or illegal conduct or Failed to safeguard your account against unauthorized use. Such actions may be taken with or without cause and without liability to you.
Such actions may be taken with or without cause and without liability to you.
At The Carat Creations, we ensure every piece of jewellery meets exceptional standards of quality, authenticity, and traceability. Every piece we craft is the result of meticulous attention to detail, ethical sourcing, and transparent verification. All our lab-grown diamonds sold by us - whether loose or set in jewellery - are certified by renowned gemological laboratories like the International Gemological Institute (IGI) or the Gemological Institute of America (GIA). These certificates provide detailed information on the diamond’s cut, clarity, color, carat weight, polish, symmetry, fluorescence and other key attributes, assuring you of its value and origin. The grading report not only verifies the authenticity and quality of the diamond but also provides a reference for valuation, resale, insurance, and returns. For loose lab-grown diamonds, an original tamper proof grading report is included corresponding to each stone, which is essential for returns. If the original report is missing, a replacement fee of ₹2500 or ₹1000 per carat, whichever is higher, will apply. No refund or return will be processed for loose diamonds without a valid certificate. For jewellery with lab-grown coloured gemstones, a certificate of authenticity may also be provided, with details given at purchase, depending on the type and value of the stone. The availability of such certification will be explicitly stated on the product page or invoice. These original and untampered certificates must accompany any returns to process refunds or exchanges. Our certification standards protect the value of your purchase and reinforce our commitment to quality, transparency, and trust.
We do not support or permit comparison shopping to maintain competitive prices and offer the best value to all our customers. This practice, which involves purchasing multiple items to keep only the preferred one and returning the rest, creates unnecessary inventory and restocking costs. We understand that choosing the right piece of diamond jewellery can be a thoughtful and personal decision. If you have any questions or need assistance in selecting the perfect piece, please reach out to one of our diamond and jewellery experts at [Insert email address], WhatsApp [Insert Number], Telegram, or Virtual Appointment with a certified jewellery specialist. We’d be happy to help you make an informed and confident choice.
For all purchases exceeding Rs. 2 lakhs, customers are required to provide a valid PAN card at the time of placing the order, following the procedure specified by us. Failure to submit the PAN card as required will result in the cancellation of the order. For all domestic shipments with an order value above Rs. 2 lakhs, customers must enter their PAN number and complete the PAN verification process by clicking the “Verify PAN Card” button. Only upon successful verification of the PAN card will the order proceed to the payment page. Please ensure that the billing name on the order matches the name on the PAN card. If there is a discrepancy, the PAN card verification will fail, and the customer will not be able to continue with the order.
At The Carat Creations, lab-grown diamonds are sustainable and an ethical choice because they avoid the harmful practices of traditional diamond mining, such as conflict funding, human rights abuses, and environmental damage. Unlike mined diamonds, our lab-grown diamonds are created in controlled environments, ensuring fair labour practices and minimal environmental impact and considered as a socially responsible alternative to traditionally mined diamonds.. They don’t contribute to deforestation, land degradation, pollution, or exploitation of workers, Child Labour and their production typically has a smaller carbon footprint. Every diamond from The Carat Creations comes with verifiable documentation, ensuring complete traceability and transparency throughout the supply chain. By choosing The Carat Creations lab-grown diamonds, consumers support a more sustainable and transparent jewelry industry, making a responsible decision that aligns with the values of fairness and sustainability.
All content, features, and materials on this website including, but not limited to, The Carat Creations name and logo, product designs, collection names, text, images, graphics, layout, videos, audio, software, user interface and downloadable files (collectively, the “Site Materials”) are the exclusive property of The Carat Creations or its licensors and affiliates. These materials are protected by copyright, trademark, design, trade dress, patent laws, and international intellectual property treaties. Proprietary Website Design : The overall look and feel of the site, including its structure, navigation color palette, typography, and graphical elements, is proprietary to The Carat Creations. Any replication or imitation of the visual or functional aspects of this site is strictly prohibited without prior written authorization. Permitted Use : You may access and use the Site and its content solely for personal, non-commercial purposes under our Terms of Use. Any unauthorized use, reproduction, distribution, modification, or exploitation of the Site Materials or display of any Site Materials for commercial purposes is strictly prohibited and may result in legal action. The use of any content in a manner that may cause confusion or dilute the distinctiveness of the Carat Creations brand is strictly prohibited and may result in civil or criminal penalties. All rights not expressly granted are reserved. Trademarks and Brand Elements : All trademarks, service marks, product names, collection titles, slogans, logo and brand elements displayed on this website are the sole property of The Carat Creations, its licensors, or affiliated partners. Without prior written consent, these marks may not be used, copied, reproduced, republished, distributed. modified or imitated, whether in part or in full. The use of metatags, hidden text, or other digital methods incorporating our trademarks or trade names or brand identifiers without permission is strictly prohibited. All third-party trademarks appearing on the site are the property of their respective owners and are used solely for identification or descriptive purposes.
You are granted a limited, personal, non-transferable, non-exclusive, and revocable license to access and use our website for personal, non-commercial purposes only. This includes browsing, viewing, and printing portions of our content for your informational use, provided that it is for personal purposes and not for resale or commercial exploitation and such use does not infringe upon any intellectual property or proprietary rights of Carat Creations or its affiliates.
This license is subject to strict compliance with these Terms and Conditions and does not allow:
Any use of our site or materials that is not explicitly authorized by us, without prior written permission, is strictly prohibited and will terminate the granted license and may subject you to legal liability under applicable laws. Unauthorized use may also violate laws, including copyright, trademark, cybersecurity laws, and other intellectual property regulations. This license is revocable at any time and for any reason, without notice.
We may provide links to third-party websites or content on our website as a convenience to users and informational purposes. However, we do not monitor, control, or endorse any of this Third-Party Content. The inclusion of such links does not imply that we endorse or guarantee the accuracy, completeness, legality or reliability of the information found on these third-party sites.
User Responsibility : Please note that any Third-Party Content or linked websites are used at your own risk. The Carat Creations makes no representations or warranties regarding the accuracy or reliability of any information contained within these external sites, and we are under no obligation to update, verify or review such content hosted on external sites.
Disclaimer : We encourage users to exercise caution and use their discretion when accessing third-party websites and content. We strongly recommend reviewing the terms of use, privacy policies, and practices of any third-party websites before engaging with them.
We may display advertisements, marketing offers, and promotions from third-party advertisers on our website. These promotions are provided for your convenience and informational purposes only. Any interactions, business dealings, correspondence, or participation in the promotions of these third-party advertisers, including any associated terms, conditions, warranties, or representations, are solely between you and the respective third party.
The Carat Creations is not responsible for, and will not be held liable for, any loss or damage arising from such dealings, or from the presence of third-party advertisements on our site or any disputes arising from transactions or engagements with external promotional offers. We recommend exercising caution and reviewing the terms and conditions, privacy policies, and disclaimers of any third-party advertisements or promotions before engaging in any transactions.
By submitting any content or materials to us, whether through this website, email, social media, or other channels, including but not limited to questions, comments, suggestions, feedback, ideas, plans, notes, designs, drawings, proposals, concepts, original or creative materials, or other information regarding this site, our products, or services, you acknowledge and agree that such materials are non-confidential. All Submissions are considered non-confidential and non-proprietary. Upon submission, these materials shall become the exclusive property of The Carat Creations, including all intellectual property rights.
You grant us and our affiliates, licensors, and sublicensees the unrestricted, perpetual, irrevocable, royalty-free right to use, modify, adapt, publish, distribute, translate, and disseminate these materials in any format or for any purpose, whether commercial or otherwise, without further acknowledgment or compensation to you.
You represent and warrant that:
Our website may feature product reviews, comments, testimonials, photos, discussion forums, and other interactive sections where users or third parties can post content, messages, materials, and other items ("Interactive Areas"). By engaging with these areas, you agree to use them at your own risk and are solely responsible for the content you post in accordance with all applicable laws and regulations. Carat Creations does not endorse, guarantee, or assume responsibility for the accuracy, legality, or quality of any user-generated content.
When using these Interactive Areas, you agree not to submit, upload, transmit, distribute, store, or create the following types of content:
We are not responsible for any user-generated content posted in our Interactive Areas. You acknowledge that we are not liable for mistakes, defamation, offensive material, or omissions you may encounter. Your use of these areas is at your own risk.
While we are not required to monitor or edit content, we reserve the right to remove, modify, or edit any user submissions at our discretion without notice. You are responsible for backing up your content at your own expense.
Violating these terms may result in the suspension or termination of access to our Interactive Areas. We may disclose relevant information, including user profiles, traffic data, and posted content, to comply with legal obligations or protect our systems and users.
By posting content, you grant us and our affiliates a nonexclusive, irrevocable, royalty-free, perpetual license to use, modify, display, translate, and distribute it worldwide for any purpose, including marketing, advertising, or promotional use. You also confirm that you have the right to post the content and that it does not infringe on any third-party rights.
By using The Carat Creations website or signing up for our services, you agree to receive electronic communications from us, including SMS messages.
By interacting with our site or making a purchase or subscribing to updates, you consent to receive communications such as:
These communications satisfy legal writing requirements and are deemed received once transmitted. They serve as the legal equivalent of written, signed documents.
We offer an optional SMS Service for updates on:
By subscribing to our SMS updates, you authorize The Carat Creations to send text messages to the mobile number provided. Message frequency may vary based on your activity. Standard message and data rates may apply as per your mobile carrier agreement.
Note: You can manage or opt out of electronic and SMS communications at any time. You can update your preferences through your account dashboard on our website. Please note that even if you opt out of marketing messages, you may still receive essential communications related to your transactions or account (e.g., order confirmations, shipping alerts, or security notifications).
By accessing or using our website, you agree to defend, indemnify, and hold harmless The Carat Creations, including its parent company, our affiliates, subsidiaries, directors, officers, employees, agents, contractors, licensors, and service providers, from and against all claims, actions, demands, damages, liabilities, losses, and expenses (including reasonable legal fees and costs) arising out of or in connection with:
You further release and discharge us and our affiliates, officers, agents, and representatives from any liability arising from the acts or omissions of third-party vendors or service providers or contractors engaged on our website or services.
You agree to fully cooperate with us in the defense of any such claim. We reserve the right, at our discretion and expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such cases, you agree to cooperate fully with us in asserting any available defenses. This indemnification obligation will survive the termination or expiration of your use of the website.
This clause shall be governed by and construed under the laws of India. Any disputes arising out of or in connection with this clause shall be subject to the exclusive jurisdiction of the courts located in New Delhi.
These Terms and Conditions and any disputes arising from or relating to your access to or use of this website are governed by and construed under the laws of India without regard to any conflict of law principles. You agree, as we do, to submit to the exclusive jurisdiction of the courts in New Delhi.
By using this website, you agree that disputes related to these terms and conditions or your use of the site will be exclusively governed by the laws of India, with the competent courts in New Delhi having exclusive jurisdiction over any such disputes.
You further agree that such jurisdiction is appropriate and you waive any objection to the laying of venue in such courts.
By accessing and using our website and purchasing any of our lab-grown diamonds or jewellery, you acknowledge and agree that your use of the website and all products or services provided through it is entirely at your own risk.
The website, its content, and all products sold or offered by The Carat Creations are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied.
To the fullest extent permitted by applicable law, we expressly disclaim all warranties, express or implied, including but not limited to:
We do not warrant or represent that:
Occasionally, this website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, or availability. While we strive for accuracy, such errors may occur.
We reserve the right to correct any errors, update information, or modify content at any time without prior notice, including after an order has been placed. If a correction affects your order and you wish to cancel or amend it, please contact our customer care team, and we will assist you in resolving the matter under our return and cancellation policies.
To the maximum extent permitted by applicable law, The Carat Creations and its affiliates, directors, officers, employees, agents, partners, licensors, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, revenue, business, goodwill, data, or other intangible losses, arising out of or in connection with:
This limitation applies whether the claim is based on contract, tort, negligence, strict liability, or otherwise, even if we have been advised of the possibility of such damages. In jurisdictions where limitations on implied warranties or the exclusion or limitation of certain damages are not allowed, some or all of the above disclaimers may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.
In no event shall our total aggregate liability to you for any claims related to your use of this website or any products purchased through it exceed the total amount paid by you to us in the preceding six months for the specific transaction giving rise to the liability.
By using this Website, you expressly acknowledge and agree that your sole and exclusive remedy for any dissatisfaction or dispute with us, or any of the content, services, or products available through this Website, is to discontinue your use of the Website and return the product(s) under our Returns Policy.
Your access to and use of our website remains effective until terminated by these Terms and Conditions. We reserve the right, at our sole discretion and without prior notice, to:
If we believe you have violated these Terms, engaged in unauthorized or unlawful activity, or acted inconsistently with the spirit of our platform.
We also reserve the right to discontinue or modify any aspect of the website, including the availability of features or services, at any time and for any reason, without liability or notice.
You acknowledge and agree that termination of your access may occur without prior notice, and that The Carat Creations shall not be liable to you or any third party for such termination or suspension.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable for any reason under applicable law, that specific provision shall be deemed severable and will not affect the validity or enforceability of the remaining provisions.
The remaining Terms and Conditions shall continue in full force and effect, reflecting the original intent of the parties as closely as possible and ensuring the continued operation of our agreement.
This clause ensures that The Carat Creations maintains a consistent, effective, and reliable legal framework, regardless of jurisdiction, while respecting the diverse legal environments in which we operate globally.
Diamonds set in jewellery or mounts will not be individually certified unless explicitly stated at the time of order. The complete piece will be certified either by The Carat Creations or by an independent third-party certifying authority such as the International Gemological Institute (IGI), depending on the value and the nature of the jewellery.
By using social media tags such as @thecaratcreations, #thecaratcreations, or any similar tag on platforms like Instagram, Facebook, or X (formerly Twitter), that are associated with The Carat Creations, you grant us and our affiliates a worldwide, irrevocable, non-exclusive, royalty-free, perpetual, fully paid-up, and transferable license.
This license allows us and our authorized partners to use, reproduce, display, adapt, publish, or distribute the tagged content (including but not limited to photos, videos, and captions) across any media channel—whether digital, print, or otherwise—for marketing, promotional, or other commercial purposes, without the need for further approval or compensation.
By tagging us, you confirm that you own or have the right to share the content and that its use by The Carat Creations will not infringe on the rights of any third party.
At The Carat Creations, we respect intellectual property rights and adhere to all applicable copyright laws. If you believe your copyrighted work has been infringed upon on our website, please notify us in writing. In compliance with the Digital Millennium Copyright Act (DMCA) and Indian copyright laws, your notice must include the following details:
Please send all copyright infringement notices to the following contact:
Attention: Copyright Agent
The Carat Creations
Email: [email protected]
Contact: +91 9540633666
Failure to meet these requirements may render your DMCA notice invalid, and you may be liable for damages, including attorney fees and court costs.
If your content has been removed or disabled due to a claimed copyright infringement, you have the option to file a counter-notice. To do so, please provide the following:
Once we receive your counter-notice, we will forward it to the original claimant. If no legal action is taken within 10 days, the content will be reinstated. If legal action is initiated, the content will remain removed.
Please send counter-notifications to:
Attention: Copyright Agent
The Carat Creations
Email: [email protected]
Contact: +91 9540633666
Users identified as repeat infringers may face account suspension or termination. A repeat infringer is defined as someone who has received multiple valid takedown notices without successfully disputing them. By submitting a counter-notice, you agree to have your contact information shared with the original claimant.
Submitting false claims of copyright infringement or misrepresenting facts may lead to legal consequences and financial liability. Please ensure the accuracy and validity of your claims.
The Carat Creations shall not be held liable for any delay in performance or failure to perform any of its obligations under these Terms and Conditions if such delay or failure is caused by events beyond our reasonable control. Such events include, but are not limited to:
In the event of a force majeure occurrence, The Carat Creations may suspend or delay performance of its obligations without liability for any resulting loss or damage.
For questions or concerns regarding these terms & conditions, please contact us at:
Email: [email protected]
Phone: +91 95406 33666
