At The Carat Creations, we are committed to offering you a smooth, secure, and transparent shopping experience. If you are not entirely satisfied with your purchase, we offer a “No Questions Asked Money Back Policy” to ensure your peace of mind.

1. Return Period

You may return your product within 7 calendar days from the date of delivery if it does not meet your expectations. No questions asked.

2. Return Eligibility (Domestic Orders – India)

• Refund Amount: 90% of the product cost (excluding shipping/handling charges) if returned within 7 days.
• Return Conditions: Original packaging, bill, product certificate, tags, and unused, undamaged, unaltered condition required.
• Deductions: ₹2500 or ₹1000 per carat (whichever is higher) if original invoice or certificate is lost.
• Non-returnable Items: Loose diamonds, gift vouchers/cards, customized or engraved jewelry, diamond nose pins, colored gemstones.

Note: If a discount or gift was part of your order, its value will be deducted unless returned.

3. Return Platform

• Website: thecaratcreations.com
• Showrooms across India
• Customer Support: +91 95406 33666
• Email: [email protected]

4. Return Shipping Charges

Domestic Orders:

• Free return pickups via our logistics partner.
• Reimbursement of courier charges only if product passes Quality Check (QC).
• If QC fails, courier cost is borne by customer.

International Orders:

• No returns or exchanges, except for damaged/defective products reported within 24 hours of delivery with photos.
• Missing documents: Deduction of ₹2500 or ₹1000 per carat (whichever is higher).

5. Return Procedure

• Login to thecaratcreations.com
• Go to "Order History" under "My Account"
• Select item(s) and follow instructions
• Email notification will confirm your return request

6. Packaging Guidelines

• A return packaging kit will be provided.
• Use original packaging inside tamper-proof packet from us.
• Record a packing video and send via WhatsApp to +91 9540633666 with order number.

Important: Once sealed, tamper-proof packet must not be reopened.

7. Product Return & Refund Guidelines

• Requirements: Original packaging, invoice, certificate, and tags.
• Refund Conditions: Product must be unused, unaltered, and pass QC.
• Processing Time: Within 10 business days after QC.
• Refund Mode: Only to original payment method.
• Damaged Items: Not eligible for refund. Repair may be offered.
• Incomplete Returns: Not eligible for refund.

Note: Please ensure your bank details and address are accurate. We are not liable for delays caused by incorrect information.

8. 24-Hour Cancellation Policy

• Eligibility: Orders can be cancelled within 24 hours if not dispatched.
• Contact: Email [email protected] or Call +91 95406 33666.
• Refund: Full refund processed to original payment method within 10 business days.

Dispatched Orders: Cannot be cancelled but can be returned per return policy.

Exceptions: Customized, engraved, or made-to-order items are not cancellable after confirmation.

Contact Us

For queries related to returns, refunds, or cancellations:

• Email: [email protected]
• Phone: +91 95406 33666
• Website: www.thecaratcreations.com