Lifetime Manufacturing Warranty
At Carat Creation, we are committed to selling high-quality jewelry and lab-grown diamonds to our customers. We warrant that all jewelry purchased from our website will be free from manufacturing defects in materials and workmanship at the time of delivery and that the optical properties of the lab-grown diamonds will never fade or cloud over time.
Our diamonds and jewelry are manufactured to the highest standards and use the highest quality materials. Each item is carefully inspected at our factory and our distribution facility prior to shipment.
We offer a Lifetime Manufacturing Warranty to all of our customers, regardless of the price and type of item. The Lifetime Manufacturing Warranty is effective from the date of purchase only for purchases made on CaratCreation.com, and it is non-transferable.
Although we stand behind our product, the following defects are excluded from the Lifetime Manufacturing Warranty
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General wear and tear, scratching, trauma, loss of center stones, product loss, theft, or improper cleaning and storage.
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Fading or discoloration of metals over time due to inadequate care (e.g., wearing it in the hot tub or swimming pool, spraying perfume or other chemicals directly on the jewelry, etc.).
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Precious metals, and especially prongs, wear down over time as part of normal use. Thinning of prongs due to regular wear might cause them to open up, putting the stone at risk of falling out. This is not considered a manufacturing defect.
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The loss of a stone caused by trauma or damage is not covered under the Lifetime Manufacturing Warranty.
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Any third-party repairs or service to your jewelry completed by a company other than Carat Creation, including, but not limited to, ring sizing or other repairs, will void your warranty.
Should you have an issue with your purchase due to manufacturing, please email Customer Service, and we will send you a prepaid shipping label to send your jewelry to us. Once received, we will inspect the jewelry to determine if the damage is covered by our Lifetime Manufacturing Warranty. If it is covered, we will complete the work or, at our discretion, replace the item without charge and ship it back to you. If the damage is not covered by our Lifetime Manufacturing Warranty, we will email you a price quote before the work is performed. If you approve the quote, we will collect payment for the repair and shipping. We will then complete the repair and ship the item back to you using a standard ground shipping method.
We recommend that you insure your jewelry for loss, theft, catastrophic damage, or damage to your center stone. Examples of damage to center stones may include chipping, cracking, or breaking. While diamonds are very durable, they are not indestructible, and normal wear and tear, especially on rings, can cause damage.
Repairs
Sometimes, due to regular wear and tear, your jewelry will need to be repaired and maintained. These services are available at our US facility, and we will be happy to help. Since our customers are very important to us, we will always do our best to keep the repair costs low while ensuring the integrity of the piece. Remember, repairs by third-party jewelers will void your warranty with us. Some common types of repairs we offer include replacing side stones, tightening prongs, re-polishing, re-plating rhodium, and thorough cleaning. All you need to do is pay to ship the item to us, and we will pay to ship it back! If you’d like to talk about getting your jewelry repaired or cleaned, please contact Customer Service.
For orders shipped internationally, we cannot offer ring resizing since taxes are levied every time a jewelry item crosses the border. If you have any questions regarding Carat Creation's return policy, please do not hesitate to contact a Carat Creation customer service representative.
Free Ring Resizing
If you order a ring and love it but didn’t quite get the ring size right, don’t worry! We’ll be happy to resize your ring one time for FREE within 30 days after purchase (US Orders). It’s simple: Ship the ring to us and we’ll ship it back. If we determine that we are unable to size the ring up or down to the new size, we will inform you and give you the option to either place a special order for the required size or have it shipped back to you as it is.
Additionally, we will be happy to resize your ring for FREE up to one time per year for a lifetime (US Orders)! You pay to ship it to us, and we’ll ship it back at no charge for the resizing! Please note that we will resize rings as long as we can maintain the integrity of the ring. If a ring is resized too many times, it may not be able to be resized again. At that point, you may opt for a new setting or other repairs at an additional charge to get the ring to fit.
If you would like to take advantage of our FREE ring resizing, just contact Customer Service.
Due to the duties and taxes imposed during importation, we are unable to provide ring resizing services for international orders. We apologize for any inconvenience this may cause.
Extend Product Protection
Your jewelry is a celebration of you, so make sure you’re protected. Extend Product Protection covers defects and accidental breakage not included with your manufacturer’s warranty, such as chipped or cracked stones, bent or broken clasps, and even the loss of a center or side diamond or gemstone. If your jewelry breaks, Extend will repair it without a deductible. And if they can’t repair it, they’ll replace it.
With your Extend Product Protection, you can also enjoy refinishing, repolishing, rhodium plating, and ring resizing after our initial resizing policy (beginning 60 days after your purchase). Depending on the jewelry type and price, you can choose the coverage that works best for you, from 1 year to lifetime coverage. Learn more about Extend Product Protection here.
File a claim with Extend 24/7 online with their customer care specialist, Kaley. Limitations and exclusions apply.
