How to Return an Order

Initiate Your Return

If your order is eligible, we will email you a FedEx shipping label, which will include your Return Authorization Number. The Return Authorization Number will be valid for seven (7) days. There are three ways to initiate your return:

• Online Account: If you placed your order using your online account, log into your account here and choose Order History. You can choose which orders and items you would like to return.
• Order Lookup: If you placed your order as a guest, you can enter your information here and choose which items you would like to return.
• Contact Us: Get in touch with us here.

Prepare Your Return

• Include all original packaging, your return packing slip, and any diamond certificates. If the diamond certificate is not returned, $100 will be withheld from your refund.
• Enclose your jewelry item(s) inside the original jewelry box.
• Place the jewelry box (containing your jewelry) inside a shipping box. We recommend using the original shipping box from your order, or you may acquire a FedEx box from your local FedEx store.
• Place the return packing slip inside the shipping box with the jewelry.
• Once the items are placed in a larger shipment box, seal the box and affix the prepaid label to the outside of the shipping box.
• For security reasons, please refrain from writing jewelry, diamonds, or other related words anywhere on the package.

Ship Your Return

• Drop it off at your nearest FedEx location. Carat Creation and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or non-FedEx staffed locations.
• Obtain a FedEx receipt to confirm that the item has been shipped, as this receipt will act as proof of insurance.
• If you decide to use a different shipping method, you can ship it back by any carrier. However, you will be responsible for the return shipping charges. For your protection, please ship your item fully secured with a signature required upon delivery and request a return receipt for confirmation that your shipment has reached Carat Creation. Carat Creation is not responsible for items lost or damaged during the return shipping process.

Refund Process

Receipt and Inspection

• Once we receive the returned order, our Quality Assurance team will inspect and verify the condition of the returned item. Receipt and inspection time may take up to seven (7) business days.

Refund

• Refunds for special orders, including Truly Custom special orders, will be issued as a store credit to your account that was used for the purchase. You will still be responsible for the payments on your original payment method.
• Refunds for pre-designed styles and Design Your Ring styles will be issued via the original payment method or by check if the original payment method was bank wire, cash, or certain other payments requiring special processing.
• For credit card refunds, please allow up to one monthly billing cycle for your credit to appear.